S3 Q&A: My admissions advisor isn't moving my file - can you contact someone above them at the school?

Yes, when it's warranted: our team works with each partner school's admissions office directly, so once your file is complete and the usual turnaround has passed - or you have a hard date - a teammate escalates your file through that contact. Tell me your deadline and what your advisor last said, and we'll come back to you with what we learn (our team works Mon–Fri, 9:00 am–7:00 pm PT). Keep your advisor in the loop too, since they still process your file.