S3 Q&A: My admissions advisor isn't moving my file - can you contact someone above them at the school?

Yes, when it's warranted: our team works with each partner school's admissions office directly, so once your file is complete and the usual turnaround has passed - or you have a hard date - a teammate escalates your file through that contact. Tell me your deadline and what your advisor last said, and we'll come back within [CONTACT-HOURS] with what we learn. Keep your advisor in the loop too, since they still process your file.