Can I schedule a phone call / talk to a real person?

Of course. Our consultants are available Monday to Friday, 9:00 am-7:00 pm Pacific Time - book a slot at https://goelite.com/meetings/wending/initial-consultation, or email help@goelite.com. Meanwhile, fire your questions at me: I'll answer what I can right now, and anything I can't confirm gets noted for the consultant so your call starts with full context.